SERVICE
You know our names. We answer our phones. IT Help Desk backed by industry standards and contractual SLAs.
SECURE
Stay safe from cybersecurity threats. Secure your entire environment: from email – to computers – to websites.
DELIVER
Deliver projects that hit deadlines, stay on budget, and surpass expectations. From office moves to network upgrades we execute!
LEAD
Seasoned, Expert leadership to get the right solution for your business. We start with your needs and offer custom, affordable solutions.
The last “Computer Guy” you’ll ever need…
What is an IT Managed Service Provider (MSP)?
Think of us as your part-time IT Team.
We parachute in to lead your technology efforts—whether you have a big team or a small crew. In today’s threat landscape no business is “too small” for expert IT support.
You get Cybersecurity protection, strategy and leadership of a full-time CTO, plus expert engineers to deliver the goods, but only pay for what you need.
Simple, right?
Imagine having a trusted IT partner by your side – without the hefty price tag. Here’s how we help:
What Can We Do for You?
Why Choose phraCTO as your Outsourced IT Support?
Get the strategic vision of a seasoned IT executive without the full-time cost.
phraCTO offers Fractional CTO/CIO/vCISO and Managed IT Services backed by nearly 30 years of industry experience.
We provide the high-level expertise your business needs, tailored to you.
If you need clear IT answers, we’re here to simplify the complex, drive results, and help your business thrive.
Take the Next Step
Ready to stop fighting fires and have peace of mind knowing the experts are handling your IT?
Let’s talk about your needs. We’re available for a quick chat or a deep dive.
Frequently Asked Questions
phraCTO offers comprehensive Managed IT Services including unlimited help desk support, cybersecurity protection across email, computers, and websites. Our core offering focuses on Small Business IT support.
As extras, we provide executive-level guidance, deep technical experts for complex tasks and project management scoped and priced separately based on your needs – all with prior discussion, clear objectives, defined timelines and budget approval. No surprises.
There are no hidden fees; everything is transparent and aligned with delivering clear results without unnecessary costs. We use a flexible, fractional pricing model where you pay only for the services you need, customized to your schedule and budget for affordable, high-value IT support. You can think of it as an a la carte menu for IT services.
Our IT help desk and support services are backed by industry-standard contractual SLAs to ensure reliable response and resolution times. We prioritize being available when you need us, providing prompt support as a trusted partner to minimize any disruptions. We offer a basic M-F 8-6PM 4-Hour Response Time as well as an Advanced, extended service including weekend support. This represents the MAXIMUM amount of time you may wait and we strive to exceed these times on a daily basis including immediate pickup and First-Contact Resolution.
With nearly 30 years of expertise across various industries, technologies, architectures, and compliance frameworks like NIST, CMMC, ISO, and ITIL, we bring proven know-how to solve challenges in diverse sectors. We can share success stories and case studies from businesses like yours, demonstrating how we’ve turned IT into a competitive edge. We keep our customers information private and provide references if requested.
phraCTO follows a pragmatic approach aligned to your risk profile, industry requirements, and budget. We provide comprehensive cybersecurity protection for your entire environment, including desktops, servers, mobile devices, websites, and email, while serving as a Virtual CISO to ensure threat protection, compliance, and awareness.
We offer responsive, in-house support from our local Atlanta team with national reach, answering phones and providing help when you need it, whether for quick chats or in-depth assistance. While we emphasize availability as your trusted partner, specific 24/7 coverage is tailored to your contractual needs.
phraCTO’s IT Managed Services are inherently Proactive vs Reactive. As part of our managed services phraCTO protects and maintains your IT environment through ongoing threat monitoring, systems monitoring, updates and patching, all aligned with business goals. This prevents issues by focusing on prevention, updates, and optimization rather than emergency reactive fixes.
phraCTO was created to scale – based on Industry Standard IT Service Management and Operations Management frameworks. We grow with your business, handling increased complexity, users, or locations without requiring changes.
Onboarding begins with a thorough discussion of your business needs, risk profile, gaps, and goals to create a customized technology roadmap and integrate our services smoothly. The process is efficient and pragmatic, typically taking days or weeks, with minimal downtime to get you up and running quickly.
Contracts are flexible and tailored to your budget and requirements, backed by clear SLAs for performance and support. We prioritize easy transitions, including straightforward data retrieval and offboarding if needed, to avoid lock-in and ensure a smooth partnership exit.
Let’s Start a Conversation Today about how phraCTO can provide peace of mind for your IT needs so you can get back to YOUR business and customers.